WARNING: Any Home Hairdressing, Bleaching or Colouring products are purchased at your own discretion and risk. Home Hairdressing, Bleaching and Colouring Products We are unable to accept returns or issue refunds if you simply changed your mind or the item isn’t what you expected to be. Synergy Hair takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address. We use a signature-required service for all orders we dispatch. Please provide your order number and either a photo or video of the damaged/faulty product. If you believe that the item is damaged or faulty, please contact us immediately so we can arrange a product exchange or refund. The packaging of salon-only hair products & equipment is conducted with the utmost care. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Please accept our apologies if you have received an item that is damaged or faulty. We will honor all purchases within the Consumer Guarantees Act To receive a replacement, we will arrange for the product to be returned in the same condition you received it and within 14 days from the day on which you received the item. Please provide your order number and a photo of the incorrect product. If you have received the wrong product, please contact us immediately so we can arrange an exchange. This is not common and we want to resolve this as quickly as possible for you. We apologise if you have received the wrong item. If you would like your order to be shipped to Australia, please visit our dedicated AU online store to place your order: Wrong Product If your request is received after your order has been packed, we will not be able to accommodate your request. On the occasion it is accepted, you will receive instructions via email as to how you can collect your item(s). On the occasion it is not accepted, your order will be dispatched from our online dispatch facility. We cannot guarantee your request will be accepted due to stock variances in salons. Please provide us with your order number, your preferred salon(s) for collection and preferred collection timeframe and we will get back to you as soon as possible. If you would like to arrange a Click & Collect, please email as soon as you have placed your order. We do not offer a formal Click & Collect service but we can try to accommodate requests where possible. New Zealand CLick & CollectĬlick & Collect is not available in the following salons: Bayfair, Queensgate, Manukau. Our courier representative may at their sole discretion refuse to leave the parcel at the specified location for any reason. Synergy Hair and our courier representative will not be liable for any loss or damage to a parcel left in accordance with the instructions provided. If you wish to give the courier authority to deliver without a signature you may specify this in your order notes. All delivery times are subject to couriers and all orders require a signature on delivery. Orders under $80 will incur a $7.95 express shipping fee. Delivery to rural addresses is 1 – 2 days. If an order is received no later than 8:00am Monday–Friday, delivery of the order can be couriered overnight for next day metropolitan delivery (subject to stock availability). All courier deliveries will require a signature on delivery.

hairspray are classified as dangerous goods and may have a slower delivery date. Orders can be tracked via the courier ticket number.

Orders are dispatched Monday–Friday (excluding New Zealand public holidays).

Synergyexpress